Thank you to the more than 2,000 customers who dedicated their time and knowledge to completing our electricity plan survey. We deeply value your feedback, which is critical in helping us understand your priorities. As we move forward with finalizing our 2026-2030 electricity plan and filing it with the Ontario Energy Board, your insights allow us to align our efforts with your needs and expectations, ensuring we plan to deliver the community the highest reliable and quality service at an affordable rate.
Your participation demonstrates your commitment to shaping the future of our services, and we are truly grateful for your valuable contribution. An analysis of the more than 1500 comments received revealed three trends: more communication is desired, our customers are cost-sensitive, and a renewed focus on customer service is needed. As result, our plan will include investing in our communications and customer service while continuing to offer low electricity rates when compared to other Ontario electricity utilities.
Overall, you think positively about us as your utility:
- 78% believe Oshawa Power is a financially responsible business
- 81% think Oshawa Power fosters a positive culture in its interactions with its customers
- 93% believe that Oshawa Power considers safety as paramount in its operations and in regard to the public
- 86% view Oshawa Power as an environmentally responsible business
- 88% responded with appropriate, well or very well when asked “How well do you think Oshawa Power is planning for the future?”
As thanks, congratulations to our two winners who each won a $250 Amazon Gift card – right in time for the holiday season!
If you have any additional thoughts or suggestions, please don’t hesitate to visit our project page with contact information. We are always here to listen and learn.
Thank you and Happy Holidays!
