Category: News Alerts

Thank you to the more than 2,000 customers who dedicated their time and knowledge to completing our electricity plan survey. We deeply value your feedback, which is critical in helping us understand your priorities. As we move forward with finalizing our 2026-2030 electricity plan and filing it with the Ontario Energy Board, your insights allow us to align our efforts with your needs and expectations, ensuring we plan to deliver the community the highest reliable and quality service at an affordable rate.

Your participation demonstrates your commitment to shaping the future of our services, and we are truly grateful for your valuable contribution. An analysis of the more than 1500 comments received revealed three trends: more communication is desired, our customers are cost-sensitive, and a renewed focus on customer service is needed. As result, our plan will include investing in our communications and customer service while continuing to offer low electricity rates when compared to other Ontario electricity utilities.

Overall, you think positively about us as your utility:

  • 78% believe Oshawa Power is a financially responsible business
  • 81% think Oshawa Power fosters a positive culture in its interactions with its customers
  • 93% believe that Oshawa Power considers safety as paramount in its operations and in regard to the public
  • 86% view Oshawa Power as an environmentally responsible business
  • 88% responded with appropriate, well or very well when asked “How well do you think Oshawa Power is planning for the future?”

As thanks, congratulations to our two winners who each won a $250 Amazon Gift card – right in time for the holiday season!

If you have any additional thoughts or suggestions, please don’t hesitate to visit our project page with contact information. We are always here to listen and learn.

Thank you and Happy Holidays!

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Oshawa, Ontario – The Royal Canadian Legion Branch 43 and Oshawa Power have finished installing more than 100 banners across Oshawa’s Downtown core recognizing honoured veterans from our local community ahead of Oshawa’s Remembrance Day Parade and Ceremony.

Entering the 8th year of the partnership between Oshawa Power and The Royal Canadian Legion Branch 43, an additional 14 banners were added in 2024. Beginning with only 9 banners in 2017, the program has grown to honour 114 veterans and The Unknown Soldier.

“Originally planned to line the Remembrance Day Parade route, our program has received so much community support that banners have begun to line King St. as well. We are thrilled by the success of this program that would not be possible without the assistance of Oshawa Power’s team to install the banners as a community service. Moving forwards, we’d like to challenge our local business community to consider honouring a past employee or important community member that served our country and help expand this program even further.”

– Stu Jarvis, Branch 43 RCL Sgt. At Arms and Banner Coordinator

Oshawa Power presented The Royal Canadian Legion's Friendship Award

Branch 43 RCL Sgt. At Arms and Banner Coordinator, Stu Jarvis, presents Oshawa Power’s Manager of Distribution Construction, Kent Fulling, with The Royal Canadian Legion’s Friendship Award

For their participation and support of the program, The Royal Canadian Legion has honoured Oshawa Power with the prestigious Friendship Award for their efforts in delivering The Royal Canadian Legion Branch 43’s annual Veterans Banner program. The award, established by Dominion Command of The Royal Canadian Legion, recognizes individuals or organizations who show their support of the activities and work in the community of Legion Branches, Zones, Districts, and Provincial Commands.

“We are incredibly honoured to be one of the first organizations to receive this recognition from The Royal Canadian Legion, but for us this program goes much deeper than awards or acknowledgements. Our organization values the contributions and sacrifices made by each and every veteran. The individuals recognized by these banners are heroes in our community and we are proud to play a small part in helping them receive the recognition that they have earned.”

– Daniel Arbour, President & CEO, Oshawa Power

We offer our sincere gratitude to the brave individuals who fought for our freedoms and for the great nation of Canada. Your sacrifice will never be forgotten.

To honour a veteran through the Veteran Banner Program, please visit our Community page or access the application form.

Honoured Veterans

  • Doris (Dolly) Arsenau
  • Thomas Bruce Baird
  • Eleanor Beck
  • Shawn Bowe
  • William Ernest Boyce
  • Eric C. Branton
  • Winnifred A. Branton
  • Ronald George Brent
  • Elam Brinson
  • S/Sgt. Alfred C. Brisebois
  • Ed Brisebois
  • Jack (Fuzz) Brisebois
  • Ken Brisebois
  • Nancy C.M. Brisebois
  • George Brocanier
  • Orval Earl Brock
  • Gordon James Brown
  • Harry Arthur Brown
  • Norman Edward Brown
  • Violet Brown (nee Taylor)
  • William Robert Brown
  • Frank Buller
  • Earl K. Campbell
  • Frederick Edmond Carey
  • WO2 Don Chapman
  • Leslie W.B. Childerhose
  • Sgt. Ray Eugene Cowan
  • Edward J. Crawford
  • George Hayward Crawford
  • James Convery
  • John Thomas Dalby
  • Archie S.D. Dean
  • James Essex
  • George Elmer Ferguson
  • Kevin Ferguson
  • Harry L. Ferneley
  • D. Craig Finney
  • Douglas J. Finney
  • Roy Foster
  • Henryk K. Fraczek
  • William Roy Gillman
  • John (Jack) F. Goulding
  • Edward C. Halcomb
  • Thomas Hopkins Hammond
  • Francis Charles Hannan
  • William Thomas Harding
  • Joseph Hart
  • Henry J. “Chick” Hewett
  • John H. Hodgson
  • Norman Roy Hodgson
  • Ben Jacklin
  • William Henry Kellar
  • Ted Kelly
  • George W.B. Kingsland
  • Lt. Alan Edward King
  • Bernard Kinlin
  • James Kinlin
  • Lawrence Kinlin
  • Thomas Kinlin
  • William Kinlin
  • Gordon H.E. Kitchen
  • Malcolm W. Knocker
  • Bill Kurelo
  • Henry Samuel Lee
  • William James Lee
  • Elmer Eirra Lewis
  • Victor P. Lockie
  • Sgt. John A. Lowry M.M.
  • Terry Macdonald
  • William “Sam” Magee
  • John Manning
  • Glen Wm. Maunder
  • Ted McComb
  • James Claude McPhee
  • Ronald W. McTague
  • Daniel D. Normoyle
  • Gregory Francis Normoyle
  • Patrick J. Normoyle
  • Robert D. Normoyle
  • Robert James Normoyle
  • Harold H. Nugent
  • WO1 Fred Palmer
  • John Edward Parr
  • Major Zane Piekenbrock
  • Henry Hatton Price
  • Harold Power
  • Maurice Bruce Proctor
  • Alexander Reid
  • Calvin Cecil Reid
  • James Reid
  • Ronald F. Rice
  • Allen W. Robinson
  • James M. Scott
  • George James Simmons
  • Cecil Henry Smith
  • William James Somerville
  • Gordon Thomas Stacey
  • Evan Strait
  • Charles William Taylor
  • Frederick Charles Taylor
  • Frederick George Taylor
  • Walter Taylor
  • Bedford David Thomson
  • Davey Thompson
  • Private Nelson Train
  • Harry A.C. Turner
  • Kenneth Bertram Twaites
  • Charles Alfred Wells
  • Gren Williams
  • Fredrick William Willis
  • Earl “Bus” William Wilson
  • Robert E. Woodward
  • Bishop Alfred Woolcock
  • The Unknown Soldier

Beginning on November 1, 2024, electricity consumers will be paying less for their electricity usage.

The Ontario Energy Board (OEB) has announced new electricity rates for customers on a Regulated Pricing Plan (RPP) will take effect on November 1. The new pricing represents a decrease in the cost of electricity for the consumer. Delivery and regulatory charges will remain unchanged for Oshawa Power customers.

Alongside the new RPP rates, customers will see their electricity pricing switch to the winter pricing schedule.

Residential and small commercial customers enrolled in Time-of-Use (TOU) or Ultra Low Overnight (ULO) pricing plans will see the pricing periods for electricity use switch to the winter schedule. For customers enrolled in the Tiered pricing plan, winter electricity pricing tiers will take effect.

The winter pricing schedule will remain in effect until May 1, 2025 when customers will see the return of the summer pricing schedule.

New RPP rates and usage schedules for each pricing plan are outlined in the following charts:

Time-of-Use (TOU) Pricing
Pricing Period Schedule Rate Change
Off-Peak Weekdays 7 p.m. – 7 a.m., all day weekends and holidays 7.6 ¢/kWh -1.1 ¢/kWh
Mid-Peak Weekdays 11 a.m. – 5 p.m. 12.2 ¢/kWh 0 ¢/kWh
On-Peak Weekdays 7 a.m. – 11 a.m. and 5 p.m. – 7 p.m. 15.8 ¢/kWh -2.4 ¢/kWh

Tiered Pricing
Pricing Period Schedule Rate Change
Tier 1 Residential – first 1,000 kWh/month
Non-residential – first 750 kWh/month		 9.3 ¢/kWh -1.0 ¢/kWh
Tier 2 Residential – usage above 1,000 kWh/month
Non-residential – usage above 750 kWh/month		 11.0 ¢/kWh -1.5 ¢/kWh

Ultra-Low Overnight (ULO) Pricing
Pricing Period Schedule Rate Change
Ultra-Low Overnight Every day 11 p.m. – 7 a.m. 2.8 ¢/kWh 0 ¢/kWh
Weekend Off-Peak Weekends and holidays 7 a.m. – 11 p.m. 7.6 ¢/kWh -1.1 ¢/kWh
Mid-Peak Weekdays 7 a.m. – 4 p.m. and 9 p.m. – 11 p.m. 12.2 ¢/kWh 0 ¢/kWh
On-Peak Weekdays 4 p.m. – 9 p.m. 28.4 ¢/kWh -0.2 ¢/kWh

To learn more about your electricity pricing, visit our Rates & Billing page:

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Oshawa Power and Lakefront Utilities have announced a new partnership, with Oshawa Power providing electric distribution operational leadership assistance and support to Lakefront Utilities in Cobourg and the Village of Colborne. This collaboration aims to enhance efficiency, service reliability, and overall utility management for customers in both regions.

The agreement includes various services, such as capital construction oversight, operations and maintenance oversight, coordination of field staff and subcontractors, and health and safety. The partnership is expected to benefit ratepayers by improving services at a cost-effective rate, while positioning Oshawa Power and Lakefront Utilities as leading energy partners.

This partnership underscores both companies’ dedication to customer service, safety, and operational excellence. As this partnership continues to expand and evolve, we remain steadfast in our values of safety, stewardship, and customer focus.

“I am excited for the partnership and collaboration of our two utilities. It reflects a forward-thinking approach, focusing on sustainable and mutually beneficial outcomes for the regions involved.”

– Daniel Arbour, President & CEO, Oshawa Power

“We deeply appreciate the dedication, hard work and ability of our teams quickly collaborating and creating efficiencies for the customers of the City of Oshawa, Cobourg and the Village of Colborne.”

– Dereck Paul, CEO, Lakefront Utilities

“Flexing our skills as Powerline Technicians and Supervisors keeps our knowledge current, and expanding our scope of operations will support the developmental growth of both of our teams.”

– Kent Fulling, Manager, Distribution Construction, Oshawa Power

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

About Lakefront Utilities

A regulated utility through which we distribute electricity and promote energy conservation to approximately 11,500 customers in the Town of Cobourg and Village of Colborne.

Media Contact

communications@oshawapower.ca

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Beginning on October 28, 2024, your monthly electricity bills are getting an updated look to match our new branding and make electricity charges easier to understand.

The bill redesign is part of Oshawa Power’s effort to simplify the customer experience and provide customers easy access to their electricity data. Designed to be easy-to-read and understand, the new bills feature all the information customers are used to seeing in a new, simpler format.

“In re-assessing our current bill design after many years in market, we realized the opportunity to simplify our bills and present our customers with a more transparent and easier to understand snapshot of their monthly electricity charges. We believe that a well-informed customer is better equipped to make decisions about their pricing plan and electricity usage that will align with their lifestyle and help manage electricity costs”

– Daniel Arbour, President & CEO

Bills will feature detailed usage graphs showing energy used in each Time-of-Use (TOU) pricing period, Ultra-Low Overnight (ULO) pricing period, or usage Tier depending on the customers chosen pricing plan, a clear indication of the current amount owing, a full breakdown of charges, and much more.

Understanding Your Bill

To help customers understand their new bill, we have developed an Understanding Your Bill resource. This webpage breaks your bill down in sections to explain exactly what you will see on your bill.

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

Media Contact

communications@oshawapower.ca

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Oshawa Power is proud to announce that our organization was presented the Innovation Award at the 29th Annual Business Excellence Awards Gala by the Greater Oshawa Chamber of Commerce. This award recognizes some of our organization’s core values, the pursuit of Innovation and the Courage to Act.

Through our pursuits of digital transformation, grid automation, and low-carbon solutions, Oshawa Power is working to position our organization as a future-focused utility. Throughout 2023, these pursuits led to outcomes that improved service for the more than 63,000 homes and businesses we serve across the City of Oshawa.

Oshawa Power Team Receives Innovation Award

“We are honoured to receive this award from the Greater Oshawa Chamber of Commerce, highlighting our pursuit of innovation, one of our core values. The Innovation Award is a testament to the continuing efforts of our team to become a leader in the electrical distribution industry. As we move forward through the accelerating energy transition, we understand that we must remain focused on preparing our grid for the future to enable growth and development in our community, while maintaining and improving on the level of service that our customers expect.”

– Daniel Arbour, President & CEO

These efforts include the expansion of our industry-leading SmartGrid in order to enable improvements in automation and remote control, leading to a reduction in outage frequency, duration, and response times. By expanding our SmartGrid and integrating additional infrastructure with our FLISR system, our team can pinpoint potential or existing faults in our system instantly, isolate problem areas, and restore power to customers, minimizing disruptions in our local power grid.

Innovation will also help us to build a more sustainable community for the future. In 2023, we worked to expand our EV charging network, increase awareness around transportation electrification, and entered a strategic partnership with Durham Region Transit to pilot electric buses across our region. These projects are aimed at modernizing our local transportation infrastructure, reducing fuel consumption, and lowering emissions.

Thank you to the Greater Oshawa Chamber of Commerce for hosting the 29th Annual Business Excellence Awards Gala recognizing the many great organizations across our city.

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

Media Contact

communications@oshawapower.ca

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Oshawa, ON – Oshawa Power and the International Brotherhood of Electrical Workers (IBEW) Local 636 ratified a new three-year collective agreement. The collective agreement was not set to expire until February 2025 and was negotiated in advance. The new collective agreement provides union members with generous wage increases, as well as increases in benefits, premiums and allowances.

“This new three-year agreement was achieved in a collaborative and collegial manner and in keeping with our value of Care for People. I am equally grateful for our management teams and union representatives that worked together to reach a harmonious deal.”

– Daniel Arbour, President & CEO, Oshawa Power

Quick Facts

  • Oshawa Power and IBEW negotiations began on July 8, with meetings concluding on August 14.
  • New contract is set to start November 1, 2024 and will run through to November 1, 2027.
  • The IBEW represents approximately 38 Oshawa Power employees.

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

Pictured (left to right): Oshawa Mayor Dan Carter, Oshawa Power President & CEO Daniel Arbour, The Honourable Sam Oosterhoff, Associate Minister of Energy-Intensive Industries, and Chair of the Economic & Development Services Committee Tito-Dante Marimpietri.

Oshawa, ON – This afternoon Oshawa Power welcomed The Honourable Sam Oosterhoff, Associate Minister of Energy-Intensive Industries, Oshawa Mayor Dan Carter, and Chair of the Economic & Development Services Committee Tito-Dante Marimpietri to 2072 Thornton Rd. N to announce plans for Oshawa Power’s new facility in North Oshawa.

This investment will consolidate all operational, administrative, and storage needs into one complex, allowing the local utility to overcome the logistical challenges of having departments spread across multiple buildings and storage yards and improving organizational efficiency. The new 6.5-acre site will feature a modern two-storey office complex of approximately 30,000 square feet, along with an equipment storage yard, warehouse, and vehicle garage.

Following a comprehensive needs assessment and site search, 2072 Thornton Rd. N was chosen for its proximity to Oshawa’s largest growth area and the site’s suitability to meet the utility’s operational needs. Construction is scheduled to commence no later than 2026, with completion and relocation from the current site at Metcalfe St. and Simcoe St. S anticipated in early 2027.

Oshawa Power is collaborating with a local architectural firm to ensure the building design meets accessibility, inclusivity, and sustainability goals. Preliminary renders have been developed, with final designs subject to further refinement during the design and construction phases.

Quotes

“We are thrilled to begin the process of moving to a new facility that will better accommodate our fleet, consolidate operations, and allow us to continue providing Oshawa with safe and reliable electricity for decades to come. We look forward to enhancing our service capabilities, fostering innovation, and supporting our community from our accessible, state-of-the-art facility.”

– Daniel Arbour, President & CEO, Oshawa Power

“This investment will enhance Oshawa Power’s logistical efficiency, allowing for better management and delivery of electricity as the city grows and energy demands increase. The Ontario government is committed to ensuring that all parts of our energy delivery system are efficient and ready to provide sustainable, reliable, and affordable power to our communities now and into the future. I am pleased to be here today to celebrate this important step toward a more resilient local energy infrastructure.”

– The Honourable Sam Oosterhoff, Associate Minister of Energy-Intensive Industries

“Our community has benefited greatly from a dedicated local electric utility over the past 130 years. As our economy and city continue to grow, Oshawa Power will play a critical role in supporting the development of the necessary infrastructure and capacity required for increased electrification. This new building is an exciting step forward.”

– Dan Carter, Mayor of the City of Oshawa

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

Oshawa Power is warning customers to remain aware of an increase in scams targeting local electricity customers after the company has been notified of increasing fraudulent activity.

In this new scheme, customers are contacted by a number claiming to be a representative from Oshawa Power and threatening immediate disconnection of service unless payment is made. The fraudsters have set up a return number that mimics Oshawa Power’s automated phone system and will encourage customers to make payment immediately via direct e-transfer, cryptocurrency, or cash deposit.

Customers are reminded that Oshawa Power will not accept payment through direct e-transfer, cryptocurrency, cash deposit, or gift card. To learn more about available payment methods, click here.

Oshawa Power is also committed to working with customers to avoid disconnection and arrange a payment plan. To learn more about the disconnection process, click here.

If you receive a suspicious call from an individual claiming to be an Oshawa Power representative, you are encouraged to hang up immediately and contact Oshawa Power’s Customer Service Centre by phone at (905) 723-4626.

If you have been a victim of fraud, you are encouraged to contact the Canadian Anti-Fraud Centre at 1-888-495-8501.

To learn more about energy scams and how to avoid them, please visit the Ontario Energy Board’s Energy Scams resource.

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

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Media Contact

communications@oshawapower.ca

In 2023, Oshawa Power experienced 141 unplanned sustained outages due to various factors such as motor vehicle accidents, inclement weather, and loss of supply. Approximately 13% of these incidents, totaling 18 outages, were attributed to tree contact.

Tree-related outages occur when branches interfere with our overhead primary lines. The mechanism is straightforward: adverse weather conditions or other external factors can dislodge tree limbs, causing them to fall across our lines. If the branch spans multiple lines, this contact allows electricity to track across the foreign object, resulting in a fault. This fault triggers an upstream breaker or fuse to open, leading to power interruptions for a number of customers serviced by that supply. To preempt such disruptions, proactive maintenance plays a pivotal role.

How Tree Contacts Cause Outages Explainer

Tree contacts spanning two conductors will cause a fault that results in a power outage.

Our Tree Trimming Program exemplifies this proactive approach. We segment our service territory into three regions, systematically patrolling primary lines to identify areas where local vegetation poses potential risks to our electrical infrastructure. Collaborating with utility arborists, we prioritize one region each year, ensuring comprehensive vegetation management across a three-year cycle.

“Given our extensive infrastructure weaving through densely vegetated areas across Oshawa, managing tree limbs near our power lines is critical. Our consistent Tree Trimming Program and thorough assessment of nearby trees and vegetation preemptively mitigate outage risks, fortifying grid reliability year-round—especially during severe weather conditions prone to limb breakage.”

– Kent Fulling, Manager, Distribution & Planning

Trimming operations commence annually in January, aiming to conclude major activities before foliage reaches peak growth. Often, seemingly innocuous vegetation can unexpectedly cause issues once fully leafed out. Even after completing scheduled trimming, our vigilance continues.

Our teams promptly address reported concerns from both our crews and customers, swiftly responding to mitigate potential hazards before they escalate into outages.

Recently introduced, our Issue Reporting Tool empowers customers to alert us to infrastructure concerns, including requests for tree trimming.

Issue Reporting Tool

Our new Issue Reporting tool will allow you to report issues with transformers and request tree trimming and pest control. If you notice an issue with our electrical grid, please click below to report it to our team.

Each year, our crews and certified arborists diligently trim hundreds, sometimes thousands, of branches to proactively prevent disruptions. As a cornerstone of our preventive maintenance strategy, the Tree Trimming Program exemplifies our commitment to enhancing reliability for residences, businesses, and critical institutions across Oshawa.

About Oshawa Power

Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.

Media Contact

communications@oshawapower.ca

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