Dear Valued Customers:

We are actively monitoring the current situation with the COVID-19 virus and the effects on our community. We would like to keep you informed to what is happening within Oshawa Power relative to the COVID-19 Virus. We are practicing social distancing and while we are business as usual, we are taking precautions to ensure the safe well being of our employees and community.

Oshawa Power remains open for business to serve our customers. In response to the increasing worldwide number of COVID-19 cases, we take the health and safety of our customers, employees, their families and the community very seriously. This includes working to ensure we continue to provide you with the level of service you need and expect of us. We want you to know that your safety and the safety of our employees will remain our top priority as this situation continues to evolve.

We are staying informed.

We continue to monitor information resources closely and are following the latest guidance from local, provincial and federal health authorities, including the CDC, Health Canada and World Health Organization and the Region of Durham, to ensure that our practices are aligned with the latest recommendations for mitigating risk in the spread of the virus.

Connect with us your way.

In an effort to support social distancing there is a variety of flexible ways to connect with us to ensure your needs are met.

For account inquiries, you can:

• Call us at 905-723-4623
  • You can use our IVR automated self serve options
  • You can select to speak to a live representative
• Email us here
• Set up and/or log into your online account at https://ecareets.opuc.on.ca/myDSM/login.asp
• Utilize our Self Service Hub at https://www.oshawapower.ca/self-service-centre/

Contractors can utilize Contractor’s Corner at https://www.oshawapower.ca/contractors-corner/

We are ready to serve you.

We understand your concerns during this time, so we are taking additional steps to keep our spaces safe for you and our employees. We have increased deep cleaning of our office, every business day, including sanitizing all surfaces, door handles, phones, chair handles, desks, reception areas, and washrooms. We have reduced scheduled visitors and converted scheduled meetings to remote meetings wherever possible. For any staff that have recently travelled outside of the country we have implemented a 14-day self-isolation quarantine before they can return to work. Our staff are here from 8:30am-4:30pm Monday to Friday and ready to serve. If you do come into our office, please take comfort in knowing that we are trying to be as preventative as possible.

In protection of our employees and community, if you are feeling unwell we ask that you do not come into our office.

How to pay your bill.

Oshawa Power accepts payment made:

• Pre-authorized payment
• Telephone or internet electronic payment services offered through your financial institution
• Chartered banks, trust companies and most credit unions
• By cheque by mail (allow 5 days for delivery)
• By Visa, MasterCard and American Express only. A convenience fee will be charged for paying bills using this service – go to credit card payment
• There 2 dropboxes that you can leave your payment:
  • One external dropbox, north of our main doors
  • One internal dropbox located in our lobby

***We no longer accept cash at our main office.***

You can speak to us live.

We are committed to being here for you: our Customer Service team can assist with any inquiries you may have. If you require any special assistance, we encourage you to reach out to us to discuss options.

We will keep you informed.

We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we are here to help. For updates, we encourage you to visit us online, follow us on Facebook, or Twitter @oshawapower.

While we understand that there have been several positive cases of COVID-19 in Durham Region, the risk for our community remains low. Stay up-to-date on COVID-19 and learn the facts about this virus via durham.ca/NovelCoronavirus

We recognize that ongoing news related to COV-ID 19 is rapidly changing; we want you to know that providing reliable service, public safety and wellbeing are our first priority. Oshawa Power is here to assist you, support your needs and we will keep the lights on.

Sincerely,

Ivano Labricciosa

President and CEO

Oshawa Power