Durham Broadband, the operating name of Oshawa PUC Services Inc (OPUCS), is a publicly owned internet service provider focused on providing industry-best broadband solutions to commercial and institutional customers throughout the Regional Municipality of Durham. A subsidiary of the Oshawa Power Group of Companies and affiliate of hydro and renewable generation businesses, Durham Broadband represents the natural evolution of OPUCS’ expansive dark fiber network into lit services. The organization is committed to investment in the Durham community and the advancement of economic development. Its mission is to build and operate the most reliable, fast and affordable communications network in the Region, meet the needs of all businesses, deliver unparalleled customer service, and provide access to continuously upgraded and modernized technology.

About this Opportunity

 Reporting to the Network Engineer, the Fibre Technician will work both alone and with a team to pull, install, inspect, repair, troubleshoot, terminate, splice and test fibre cable for large enterprise, small/medium business and residential customers, premise equipment.

 As the successful applicant, you will have the opportunity to be involved with

• Install, repair and/or layout all types of fiber communication cabling with minimal supervision.
• Investigate, troubleshoot and resolve network issues.
• Prioritize work requests, meet service level targets and escalate issues as required
• Respond to customer outages as required for 24 x 7 network reliability, acting as first line technical support
• Work with network engineers to provision customer-side ONTs and switches.
• Keep detailed network records and information systems up-to-date
• Install network services, cable pathway systems (cable trays, racks & cabinets) fiber optic and wireless infrastructure in public, municipal, business or residential settings; setup and troubleshoot switches, routers, LANs, WANs, VOIP, CWDM/DWDM and Wi-Fi systems
• Splice and terminate fiber optic cable; use common test equipment (OTDR, OLTS) and network analyzer software
• Maintain customer premise equipment
• Provide on-site and remote technical support
• Oversee network provisioning and configuration in accordance with service orders and operational standards; interpret and verify service orders, specifications, drawings, schematics and special requirements
• Other duties as assigned

What you have to offer

• High school GED or equivalent
• Minimum 5 years of experience working as a fibre technician or splicer
• Experience with troubleshooting, installing, Fusion Splicing, and OTDR testing of fiber cable.
• Understanding of Fibre technologies, including GPON
• Ability to troubleshoot issues with communication cabling and signals.
• Ability to distinguish colours
• Proficiency in Microsoft Office, Visio, AutoCAD and GIS software
• Ability to read technical network diagrams, schematics, port maps, rack layouts and bills of material
• Strong mechanical and electrical aptitude; must be able to use hand and power tools
• Excellent interpersonal and communication skills – customer-facing and customer-focused, able to create a positive image for Durham Broadband
• Able to adapt to rapidly changing work requirements in an agile startup environment.
• Works well independently and on a team
• Detail and service oriented; committed to meeting time-sensitive deadlines; ability to prioritize
• Analytical, systematic and comprehensive in approach to problem solving; ability to assess, rationalize, troubleshoot, diagnose and repair
• Flexible work schedule; able and willing to work after hours to meet customer requirements or respond to major network issues
• Valid Class G Driver’s License in good standing
• Physically fit; able to lift, carry and set up industry typical equipment
• Comfortable working at heights

What we offer

In addition to working alongside a talented and inspiring team, Oshawa Power offers;

• A flexible work environment;
• Percentage matching on RRSP contributions;
• Excellent company paid benefits from date of hire;
• Ontario Government Mobile Data plans;
• Tuition and Fitness reimbursement plans.

APPLICATION PROCESS

Interested and qualified applicants are invited to submit their resume no later than December 30, 2024 by email to: careers@oshawapower.ca  *Please include the position title you are applying for in the subject line.

Oshawa Power embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Oshawa Power is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at careers@oshawapower.ca and we will work to meet your needs. We thank all applicants; however, only those to be considered will be contacted

 We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to work in Canada. Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.