Oshawa Power is warning customers to remain aware of an increase in scams targeting local electricity customers after the company has been notified of increasing fraudulent activity.
In this new scheme, customers are contacted by a number claiming to be a representative from Oshawa Power and threatening immediate disconnection of service unless payment is made. The fraudsters have set up a return number that mimics Oshawa Power’s automated phone system and will encourage customers to make payment immediately via direct e-transfer, cryptocurrency, or cash deposit.
Customers are reminded that Oshawa Power will not accept payment through direct e-transfer, cryptocurrency, cash deposit, or gift card. To learn more about available payment methods, click here.
Oshawa Power is also committed to working with customers to avoid disconnection and arrange a payment plan. To learn more about the disconnection process, click here.
If you receive a suspicious call from an individual claiming to be an Oshawa Power representative, you are encouraged to hang up immediately and contact Oshawa Power’s Customer Service Centre by phone at (905) 723-4626.
If you have been a victim of fraud, you are encouraged to contact the Canadian Anti-Fraud Centre at 1-888-495-8501.
To learn more about energy scams and how to avoid them, please visit the Ontario Energy Board’s Energy Scams resource.
About Oshawa Power
Oshawa Power is dedicated to the evolving needs of our customers as a leading enabler of integrated critical energy and infrastructure. Oshawa Power is wholly owned by the great City of Oshawa.
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